Technical support

Graitec s.r.o. provides customers with the following levels of technical support:

Basic level "Silver" is provided to all customers free of charge.

Higher level "Gold" is offered only with a valid Subscription program. Main advantages are online technical support, access to regular educational webinars and discount on services supplied.

The highest level of technical support "Platinum" is designed for companies, which need to ensure continual, full-fledged functionality of their CAD workplaces. Amongst other things, it offers an opportunity to use a dedicated phone line.

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Technical support is primarily offered via Helpdesk.

Tutorials and training

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CADKON+ products professional training is designed both for beginners and for advanced users. Our training is usually held for 5, but can accommodate up to 7 people, so we can guarantee an individual approach and sufficient time for your questions. Our technical experts have extensive experience in using our products, and they are familiar with issues of individual construction trades thanks to direct links with our current clients. 

We are also organizing periodical internet seminars (webinars) for our customers which enable you to improve your knowledge. Recordings of these seminars are available as tutorial videos.

You can find upcoming training and webinar dates, available tutorial videos and documentation in the customer section after your registration.

F.A.Q. (frequently asked questions)

Which operation systems are supported by CADKON+?
  • You can install CADKON+ on 64-bit versions of Windows Vista, 7, 8 and 8.1. We recommend to use Windows 7 or 8.1, 64-bit.

Does CADKON+ support Windows 10?
  • Compatibility of the current version of CADKON+ 2016 will be guaranteed by a ServicePack 2 update which will be released at the end of the year. Older versions will not be supported by Windows 10.

I usually work on a work computer but sometimes I work on another computer at home. How is it with a license in such case?
  • The CADKON+ license can be exported and imported easily. If you have a valid Subscription Program, you are also entitled to a home license.

I would like to try CADKON+. Is it possible?
  • Yes, just register and sign on to the customer section where you can download a free 30-day trial version.

I am use to AutoCAD keyboard shortcuts. Can I use them in CADKON+?
  • Yes, the list of keyboard shortcuts is saved in AutoCAD PGP file. You can import and use this file in CADKON+.

Is it possible to read a PDF or scanned drawing in CADKON+?
  • Yes, CADKON+ can read PDF formats as well as most of the commonly used raster formats, i.e. JPG, TIF, BMP, PNG and many others.